Privacy policy

Last updated: 25 October 2026

TrustedQuote is a quoting and job-management app operated by Digitalmediproduction. Contact: mediaproduction.eng@gmail.com.

Separate test workspace: existing records in the original app are not migrated. Access is restricted to the owner and invited tester accounts during testing. Each account has its own workspace.

Information used by the app

• Sign-in: Google sign-in through Firebase supplies an account identifier, email address and, where available, your name. We use these to identify your workspace and display your signed-in account. TrustedQuote does not receive your Google password.
• Business and job records: business details, rates, customer names, phone numbers, emails, job addresses and postcodes, descriptions, estimates, VAT choices, materials and costs, calendar entries, booking choices, notes, completion details and feedback that you enter.
• Photos: job and customer-request photos you choose to upload, including before/after photos. Photo selection and camera access are initiated by you; we do not scan your photo library or address book.
• Device copies: this browser stores workspace records, preferences and unfinished drafts to support saving and recovery. Firebase also stores sign-in state on this device so it can renew your sign-in securely. Signing out stops this automatic renewal; local workspace copies remain until you clear site data. Your device may also hold exported PDFs and backups.
• Service information: hosting and sign-in providers may process IP addresses, request and security logs, browser/device information and authentication cookies to deliver and protect the service.

Why we use information

We use this information to provide your workspace, save and synchronise jobs, handle customer requests, arrange bookings, generate estimates, support users and protect the service. Our purposes are providing the service you request and legitimate interests in maintaining its security and reliability. Where permission or consent is needed, you can choose whether to use the relevant feature.

Customers and shared links

Customer request pages send submitted details and photos to the relevant trader. Booking links display the customer name, job details and, for booked work, the estimate supplied with that link. Anyone with a booking link may see that information: share it only with the intended customer. Customer enquiries and job photos require trader sign-in. Traders are responsible for using their customers’ information lawfully and explaining their own business practices. Customers can contact the trader to request corrections or deletion, or contact our support address for assistance.

Service providers and external actions

This separate test app is hosted on Cloudflare Workers using Cloudflare database and file-storage services, and uses Google sign-in through Firebase Authentication. These services process information to operate the app and may process it outside the UK. Their applicable privacy, security and international-transfer arrangements also apply to their services. TrustedQuote does not guarantee UK-only storage.

A postcode entered for validation is sent to postcodes.io through our server; the lookup does not include your customer’s name, full street address or job description. Google Fonts supplies web fonts and may receive connection information such as your IP address. You can choose to open Maps, WhatsApp, email or supplier websites; information included in those actions is then handled by the provider you choose. A quote is not emailed automatically: you review and send it in your email app.

Advertising, analytics and payments

This version does not include an active advertising SDK, advertising tracking, third-party analytics SDK or in-app payment system. We do not sell your personal information. If these features change, we will update this policy and the relevant choices and disclosures.

Retention and deletion

Workspace records and uploaded photos are kept while your workspace is in use, until you delete individual information where a control is available or delete your TrustedQuote account. Delete your account here or use the link in the app’s account settings. The automatic process removes your workspace settings, saved jobs, customer enquiries, bookings, material records and stored photos from our active app storage. If photo deletion fails, the workspace is locked and deletion can be retried; we do not report success until the process completes.

We retain a one-way hash of the account identifier and deletion timestamps solely to stop old signed-in devices restoring deleted records. This marker contains no names, email addresses, job records or photos. It remains while needed to prevent restoration. Hosting/authentication providers may retain operational logs and backup copies under their own retention arrangements; deletion from active app storage does not mean immediate erasure of all provider backups. Copies separately exported, downloaded or sent to other people are not removed. Offline devices may retain cached records until they reconnect; clear this app’s browser/site data on devices you will no longer use.

Your choices and rights

You can edit records, export a backup from the app, choose whether to upload photos or share a quote, and request access, correction or deletion through support. Depending on your circumstances, you may also have rights to restrict or object to processing or request a portable copy. We verify identity before acting on support requests and aim to respond within one month. You can complain to the UK Information Commissioner’s Office.

Children and updates

TrustedQuote is intended for adult tradespeople and business users. Do not submit children’s information or unnecessary sensitive details in test jobs or photos. We will publish changes to this policy on this page.